Service

Equipment Installation:

We pride ourselves on being the partner that cares as much about your launch as you do. For expert equipment sourcing and installation that matches your standards, look no further. We are ready to get the brewing process started!

Our Repair Process: How does it work?

When it comes to downtime we know that every second counts! We strive to be your trusted partner when your equipment fails or acts up.

• Step 1: The Assessment When you contact us, we ask the right questions to understand your setup. We schedule a window that minimizes disruption to your business flow. 

• Step 2: On-Site Diagnostics We come ready to trouble shoot any problem you may be experiencing with your brewing equipment and work with you to have a solution before we leave your location. If parts are needed, we provide a transparent quote for labor and materials—no hidden fees, ever.

• Step 3: Professional Repair Our technicians treat your workspace with respect. We repair, clean up the workspace, and test the machine to ensure it meets factory standards.

• Step 4: Quality Assurance We don't leave until we verify the water pressure, temperature, and extraction are perfect. We stand by our work with a service guarantee.

Preventative Maintenance Plan: What’s Included?

Do you want to extend the life of your specialty coffee brewing equipment? Our Preventative Maintenance (PM) plans are designed to stop problems before they start. We recommend scheduling these services every 3 to 6 months, depending on your volume. Contact us for information about our VIP membership plans!

1. Traditional Espresso Machines

The heart of your shop requires the most attention. We go beyond the daily backflush.

• Group Head Rebuild: Replacement of group gaskets and shower screens to ensure a watertight seal and even water dispersion.

• Valve Inspection: Check and clean anti-suction valves, safety valves, and expansion valves to prevent leaks and pressure drops.

• Steam Wand Service: Deep cleaning of steam tips and rebuilding steam valves to ensure powerful, dry steam for perfect microfoam.

• Leak & Flow Test: Comprehensive check of all internal hoses and connections, plus flow-meter calibration for consistent shot volumes.

• Temperature & Pressure Check: Verification of boiler temperature and pump pressure to match manufacturer specifications.

2. Coffee Grinders

Your grinder is just as important as your espresso machine. We ensure it's precise and clean.

• Deep Chamber Cleaning: Removal of the hopper and burr carrier to vacuum out stale coffee grounds and rancid oils that affect flavor.

• Burr Inspection: Analysis of burr sharpness and life expectancy. (Replacement burrs quoted separately if needed).

• Calibration: Re-aligning burrs and zeroing the grind setting to ensure particle consistency.

• Motor Check: Inspection of the start capacitor and motor brushes (if applicable).

3. Batch Brewers & Hot Water Towers

• Descaling: Professional descaling of the boiler tank to remove mineral buildup (the #1 cause of heating element failure).

• Spray Head Cleaning: Removal of lime scale from the spray head to ensure even saturation of the coffee bed.

• Thermostat Verification: Testing the water temperature to ensure it meets the SCA Gold Cup standard (195°F – 205°F).

4. Water Quality Management

• Water Hardness Test: We test your water's TDS (Total Dissolved Solids) and hardness levels to ensure your filtration system is actually working.

• Filter Cartridge Replacement: Scheduled replacement of carbon and sediment filters to protect your equipment from scale and corrosion.